به کارگیری الگوی ایجاد ارزش در صنعت لاستیک

- اصغرپور، محمدجواد. (1377)، تصمیم گیریهای چندمعیاره، تهران، انتشارات دانشگاه تهران.

- رهنمای رودپشتی، فریدون و جلیلی، محمد. (1386)، هزینه یابی هدف (مبتنی بر ارزش آفرینی)، تهران، انتشارات ترمه.

- ساعتی، توماس. ال. (1378)، تصمیم سازی برای مدیران، [علی اصغر توفیق]، مرکز آموزش مدیریت صنعتی، انتشارات سازمان مدیریت صنعتی.

- سکاران، اوما. (1380)، روشهای تحقیق در مدیریت، [محمد صائبی و محمود شیرازی]، تهران، انتشارات مرکز آموزش مدیریت دولتی.

- کاوسی، سید محمدرضا و سقایی، عباس. (1384)، روش های اندازه گیری رضایت مشتری، چ دوم، تهران، انتشارات سبزان.

- Anderson E. W., Fornell, C., & Lehmann, D. R. (1994), Customer Satisfaction. Market Share and Profitability: Findings from Sweden. Journal of Marketing, 58 (July), 53-66.

- Banker, R. D., Chang, H. & Das, S. (1998), Perspectives on Field Research in Management Accounting Standard Estimation, Standard Tightness, and Benchmarking: A Method with an Application to Nursing Services. Journal of Management Accounting Research, 133.

- Epstein, M. J., Kumar P., & Westbrook R. A. (1999), The Drivers of Customer and Corporate Profitability: Modeling, Analyzing, Measuring, and Managing the Causal Relationships. Working Paper, Rice University.

-Foster, G., & Gupta M. (1997), The Customer Profitability: Implication of Customer Satisfaction. Working Paper, Washington University.

- Ittner, C. D., & Larcker, D. F. (1998 a), Innovation in Performance Measurement: Trends and Research Implications. Journal of Management Accounting Research, 10, 205-235.

- Ittner, C. D., & Larcker, D. F. (1998 b), Are non-financial measures leading indicators of financial performance? An analysis of customer satisfaction. Journal of Accounting Research Supplement, 36, 1-35.

- McNair, C. J. (1994), The Profit Potential: Taking High Performance to the Bottom Line.Vermont: Oliver Wight.

- McNair, C. J. and Vangermeersch, R. (1998), The Movable Feast: The Past, Present and Future of Capacity Cost Management. Florida: St Lucie Press.

- McNair, C. J. and Polutnik, L. (2001), Closing the Cost-Value Gap. Journal of Cost Management, Vol.12 pp. 123-145

- McNair, C. J., Polutnik, L. and Silvi, R. (2001 a), Customer value: A new kind of cost management. Journal of Corporate Accounting & Finance , Volume 12, Issue 3 , Pages 9 – 14

- McNair, C. J., Polutnik, L. and Silvi, R. (2001 b), Outside-In: Cost and the Creation of Customer Value. Journal of Advances in Management Accounting, Vol. 12, pp. 40- 68

- McNair, C. J., Polutnik, L. and Silvi, R. (2001 c), Cost and the Creation of Customer Value. Handbook of Cost Management, Forthcoming, edited byShank J., Warren, Gorham, and Lamont Publishing Company, New York,

- McNair, C. J., Polutnik, L. and Silvi, R. (2001 d), Cost management and value creation : the missing link. Journal of The European Accounting Review, Vol. 10 No. 1, pp. 33–50.

- McNair, C. J., Polutnik, L. and Silvi, R. (2001 e), A Question of Value. Corporate Controller, Forthcoming.

- Zeisel, Y. (2001), Creating and Enhancing Customer Value Through Cost Management. AICPA, 1211 Avenue of the Americas, New York.